Privacy Policy

سياسة الخصوصية

Vyka Diamonds

(operated by Vyka Trading FZE LLC, United Arab Emirates)

Contact: sales@vykadiamonds.com

This Privacy Policy (the “Policy”) explains how Vyka Trading FZE LLC, a company incorporated in the United Arab Emirates (“Vyka”, “we”, “us”, “our”) collects, uses, stores, discloses, and otherwise processes personal data in connection with the website operated under the brand Vyka Diamonds (the “Website”) and related services (together, the “Services”).

By using the Website and/or Services, you acknowledge that you have read and understood this Policy.

1. Scope

This Policy applies to personal data processed by us in relation to:

  • visitors to the Website;
  • customers who purchase products through the Website;
  • individuals who contact us or interact with us via email, forms, chat, or social channels; and
  • individuals who interact with our advertising and marketing campaigns.

This Policy does not apply to third-party websites, applications, or services that may be linked from the Website.

2. Personal Data We Collect

We may collect the following categories of information:

2.1 Information you provide

  • Identity and contact information: name, email, phone number
  • Transaction and fulfilment information: billing/shipping address, Products purchased, order history, preferences, ring size, engraving text (if provided), and other details submitted during checkout or enquiries
  • Communications: correspondence and customer support interactions
  • Marketing preferences: opt-in/opt-out status and preferences

2.2 Information collected automatically

  • Device and technical data: IP address, device type, operating system, browser type, language, referral URLs
  • Usage data: pages viewed, links clicked, session identifiers, timestamps
  • Approximate location data: derived from IP address (not GPS)

2.3 Information from third parties


  • Payment confirmations and risk signals from payment service providers
  • Delivery and tracking updates from couriers/logistics partners
  • Analytics/advertising insights from platform providers (often aggregated)

3. Payment Data and Card Information

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

We will not pass any debit/credit card details to third parties.

Card payments are processed through regulated third-party payment service providers, and card data is handled directly by those providers under their security standards. We do not store full card numbers, CVV, or magnetic stripe data.

4. Purposes of Processing

We process personal data to:

  • process orders and payments and provide receipts/invoices;
  • deliver products and manage returns, exchanges, and warranty matters (where applicable);
  • provide customer support, manage disputes, and handle enquiries;
  • operate fraud prevention and security controls;
  • improve Website performance, functionality, and customer experience;
  • send service communications (order confirmations, delivery updates);
  • send marketing communications where permitted and aligned to your preferences; and
  • comply with legal, tax, accounting, and regulatory obligations.

5. Disclosure of Personal Data

We may share personal data with carefully selected service providers to operate our business, including:

  • e-commerce and hosting providers,
  • payment service providers (for payment authorisation/confirmation only),
  • couriers and logistics partners,
  • IT security and monitoring providers,
  • communications and customer support providers,
  • analytics and advertising providers, and
  • professional advisors (legal, accounting, audit).

We only share what is reasonably necessary for the purposes described in this Policy and subject to appropriate safeguards.

6. Data Privacy and Security

We take appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, vykadiamonds.com cannot guarantee the security of any information that is disclosed online. You acknowledge that transmission of information via the internet is not completely secure and is done at your own risk.

7. Third-Party Links

The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

8. International Transfers

Your personal data may be processed outside the UAE depending on the locations of our service providers and their data centres. Where appropriate, we apply contractual and organisational safeguards intended to protect personal data during such transfers.

9. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Policy, including fulfilling orders, providing support, maintaining records, and meeting legal/regulatory obligations. When no longer needed, we delete or anonymise data where feasible.

10. Your Rights and Choices

Subject to applicable laws, you may request to:

  • access personal data we hold about you,
  • correct inaccurate data,
  • delete data (subject to legal retention requirements),
  • restrict or object to certain processing, and
  • withdraw consent where processing is based on consent.

To submit a request, email sales@vykadiamonds.com with the subject line “Privacy Request”.

11. Policy Updates and Changes

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet requirements and standards. Customers are encouraged to frequently visit these sections to stay updated about changes on the Website. Modifications will be effective on the day they are posted.

12. Contact

Vyka Trading FZE LLC

United Arab Emirates

Email: sales@vykadiamonds.com