Warranty

Issued by Vyka Trading FZE LLC (SPCFZ, United Arab Emirates), licence no. 4427832.

1. One year against manufacturing defects

Every piece of VYKA jewellery, including custom-made and engraved pieces, is covered for one year from the date of delivery against defects in materials and workmanship. If a piece is with us for a warranty repair, the warranty is extended by the time it spends with us.

2. What is covered

• Casting or metal flaws.
• Solder or joint failure.
• Prongs or claws that lift or break without an impact.
• Stones that loosen or fall out because of a setting defect.
• Clasps, catches, earring posts and chain links that fail in normal wear.

A stone lost because of a covered setting defect is replaced with an equivalent stone: same laboratory, same or better grades.

3. What is not covered

• Normal wear, such as scratches, thinning of the band, and the white rhodium layer on white gold wearing through.
• Knocks, accidents and chips from impact.
• Loss or theft. Insurance is recommended for both.
• Damage from chemicals, chlorine or heat.
• Damage caused by work another jeweller has done on the piece, such as resizing or repair. This applies only to the parts that work affected; the rest of the piece stays covered.

4. What we do

We repair the defect. If a repair is not possible, we replace the piece with an equivalent one. If neither is possible, we refund the price paid. If the same fault returns after two repairs, or a repair takes longer than 15 days, the customer may choose an equivalent replacement or a refund.

5. How long it takes

• We reply to every warranty request within 4 hours.
• From photos, we confirm within 2 business days whether the piece needs to come in.
• Once we receive the piece, we inspect it within 3 business days and share photos of what we find.
• Before any work starts, we confirm in writing what will be done and how long it will take. Most repairs take up to 7 days.

6. Shipping

For a confirmed defect, the customer sends the piece to us by insured shipping, and VYKA pays to send it back. If the inspection finds that the damage is not covered, we quote the work and the return shipping first, and nothing is charged unless the quote is accepted.

7. How to claim

Contact us within 30 days of noticing the problem, on WhatsApp at +971 52 273 1161 or at sales@vykadiamonds.com, with the order number and clear photos. If a stone is loose, stop wearing the piece until we have checked it. The warranty also covers someone who received the piece as a gift.

8. If we disagree

We share the inspection findings in writing. Either side may ask for an independent assessment; if it confirms a defect, VYKA pays for it.

9. Other rights

This warranty is in addition to the 21-day change-of-mind return, the 48-hour report for items damaged in delivery, the free resize within 30 days for eligible rings, and the rights given by consumer protection law, which it does not limit.

Last updated: 19 October 2026.