Delivery & Returns

Shipping & Delivery

Order Processing

All orders are processed after successful payment authorisation and any required verification checks. You will receive a confirmation email within 24 hours of successful payment.

Please ensure you provide accurate and complete delivery details at checkout. VYKA Diamonds is not responsible for delays or failed deliveries caused by incorrect address information.

Shipping Partners

We ship via trusted international carriers including FedEx, DHL, and Brinks — selected based on your location, order value, and delivery requirements. All shipments are handled with the care and security that fine jewellery demands.

Delivery Timeframes

Destination Estimated Delivery Time
UAE 7–15 business days from dispatch
KSA 10–15 business days from dispatch
Other GCC countries Up to 3 weeks from dispatch
International Up to 3 weeks from dispatch

Custom orders, including rings built through our Ring Studio, may require additional manufacturing time of 3–4 weeks before dispatch.

Delivery times are estimates and may vary due to carrier schedules or other factors outside our control.

Shipping Costs

Free shipping on all orders delivered within UAE and KSA.

International shipping fees are calculated and displayed at checkout.

Delivered Duty Paid (DDP)

All orders are shipped Delivered Duty Paid (DDP). This means the price you see at checkout is the price you pay — VYKA Diamonds covers all applicable customs duties, taxes, and import fees. There are no surprise charges on delivery.

Insurance

All shipments are fully insured up to the complete value of your order. In the unlikely event of loss or damage during transit, your purchase is fully protected.

Tracking

Once your order is dispatched, you will receive a tracking number via WhatsApp and email. You can use this to monitor your shipment’s progress directly on the carrier’s website.

If you have any questions about your shipment status at any point, contact our team and we will provide an update.

Signature on Delivery

All deliveries require a signature upon receipt. Our carriers will not leave packages unattended. Please ensure someone is available at the delivery address to sign for the shipment.

If no one is available at the time of delivery, the carrier will follow their standard redelivery or hold-at-depot process. Contact us if you need to arrange an alternative delivery time or location.

Packaging

Your jewellery is carefully packaged to ensure it reaches you in perfect condition. Depending on the shipping route, your order may arrive in a VYKA Diamonds presentation box or in secure, discreet packaging for added security during transit. In all cases, your jewellery is cushioned and protected inside.

Order Issues

If your shipment arrives damaged, contains the wrong item, or shows signs of tampering, please contact us within 48 hours of delivery with photographs of the packaging and contents. We will arrange an inspection and resolve the issue promptly.

For any shipping enquiries, contact us:

Vyka Diamonds

(operated by Vyka Trading FZE LLC, United Arab Emirates)

Contact: sales@vykadiamonds.com

This Policy forms part of our Terms & Conditions and is intended to clearly set out customers’ rights and responsibilities regarding delivery, returns, cancellations, and refunds.

A. Definitions

  • VYKA / we / us / our: Vyka Trading FZE LLC (SPCFZ, Dubai, UAE, UAE)
  • You / your: the customer who purchased the item
  • Item: the diamond and/or jewellery supplied under your order
  • Custom Order: any Item modified from original specification (including engraving, custom setting choices, or any resizing)
  • Claim Limit: USD 15,000 (or AED equivalent at time of purchase) per order, unless stated otherwise on the invoice

B. Delivery

Shipping process: Orders are processed after successful payment authorisation and any required verification checks. You must provide accurate delivery details.

Delivery fees / free delivery: shown at checkout (any free delivery is subject to conditions shown at checkout).

Delivery timelines (estimates):

  • UAE: up to 15 days from dispatch
  • International / GCC: up to 3 weeks from dispatch (customs may impact timing)

    Payment confirmation: you will receive confirmation by email (and/or SMS if provided) immediately or within 24 hours of successful payment.

C. Returns & Refund Pathways

VYKA operates two pathways:

1) Change-of-Mind Returns (21 Days)

This is a change-of-mind return pathway (not a defects process). You must request a return within 21 days of delivery (or collection, if applicable).

Eligible Items (must meet ALL):

  • within the Claim Limit;
  • unworn, unused, resale-ready, with original packaging and certificates;
  • not a Custom Order;
  • paid in full (and collected within 21 days if collection applies); and
  • certified stones meet quality requirements, including:


    no brown, green, or milky undertones;


    Round: Cut Excellent/Ideal, Polish Excellent, Symmetry Excellent;


    Fancy shapes: Polish/Symmetry Excellent–Very Good.


Change-of-mind exclusions (non-negotiable):

  • items marked final sale;
  • partially paid orders / payment plans / unpaid deposits;
  • Custom Orders (including engraved or resized);
  • eternity/full-set bands where resale readiness cannot be assured (where stated);
  • treated natural diamonds (e.g., HPHT/irradiation) outside inspection coverage;
  • rush/priority/special handling fees once initiated (non-refundable).

2) Defective / Wrong / Damaged / Tampered Items

If any of the following occurs, you must contact us promptly and provide clear photos and order details:

  • the wrong product was sent by the merchant;
  • the product is defective;
  • the product was damaged in shipping;
  • the product is tampered (including packaging tamper concerns).

These cases are handled under consumer protection/warranty processes and may qualify for repair, replacement, exchange, or refund, depending on inspection results and applicable law.

D. How to Request a Return or Report an Issue

Contact us via our published channels within the applicable timeframe, and include:

  • order number,
  • proof of purchase, and
  • clear photos of the Item, packaging, and any damage/tamper indicators.

We may request additional information reasonably required to validate the claim.

E. Inspection, Return Shipping & Risk

For returns, VYKA may conduct a QC review (typically 7–10 business days after receiving required information and/or the returned Item).

Return shipping: unless required otherwise by law or confirmed by VYKA in writing, you are responsible for return shipping costs, including insurance and secure transport. The Item remains your responsibility until received and signed for by VYKA (or our nominated partner). Lost/damaged/seized return shipments may be declined.

F. Refund Method and Timing (Refund Policy)

Refunds will be made onto the original mode of payment where possible. Refund processing time varies by payment provider and issuing bank and will typically be completed within 10 to 45 days, depending on the issuing bank of the credit card.

Non-refundable amounts: shipping fees, duties, taxes, and non-refundable service fees are typically not refunded unless required by law or explicitly stated on your invoice.

G. Fair Use

Maximum one approved change-of-mind return per customer per calendar year, unless agreed otherwise in writing. Misuse, repeated returns, or suspected fraud may result in refusal.

H. Updates

We may update this Policy from time to time. Claims are assessed under the version applicable at the time of submission.