Shipping policy

Vyka Diamonds

(operated by Vyka Trading FZE LLC, United Arab Emirates)

Contact: sales@vykadiamonds.com

This Policy forms part of our Terms & Conditions and is intended to clearly set out customers’ rights and responsibilities regarding delivery, returns, cancellations, and refunds.

A. Definitions

  • VYKA / we / us / our: Vyka Trading FZE LLC (SPCFZ, Sharjah, UAE)
  • You / your: the customer who purchased the item
  • Item: the diamond and/or jewellery supplied under your order
  • Custom Order: any Item modified from original specification (including engraving, custom setting choices, or any resizing)
  • Claim Limit: USD 15,000 (or AED equivalent at time of purchase) per order, unless stated otherwise on the invoice

B. Delivery

Shipping process: Orders are processed after successful payment authorisation and any required verification checks. You must provide accurate delivery details. VYKA is not responsible for delays or failed deliveries caused by incorrect address information supplied at checkout.

Carrier and customs clearance: Shipments are carried by FedEx, which also acts as our customs clearing agent at the destination. Selected high-value consignments are carried by Brinks or an equivalent insured valuables service. All shipments are insured in transit and require a signature on delivery; parcels are not left unattended.

Duties and taxes: All orders are shipped Delivered Duty Paid (DDP). Customs duty, import tax and clearance charges are paid by VYKA before dispatch and are already included in the price shown. Nothing is collected from you on arrival.

Delivery fees: Shipping is free to the United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Oman, Kuwait, Jordan, the United States, Canada, Australia, New Zealand, Singapore and Hong Kong. Shipping to Pakistan is arranged with you directly rather than through standard checkout.

Delivery timelines (estimates): the periods below are counted from confirmation of your order, not from dispatch. Most of that period is manufacture and preparation of your Item; transit itself is typically 1–3 business days within the UAE and 2–4 business days to Saudi Arabia.

  • United Arab Emirates: 7–15 business days
  • Saudi Arabia: 10–15 business days
  • Qatar, Bahrain, Oman, Jordan, United States, Canada, Australia, New Zealand, Singapore, Hong Kong, Pakistan: 2–3 weeks
  • Kuwait: the import route for your specific Item is confirmed with you before dispatch; a delivery window is provided at that point
  • Custom Orders and rings built through Ring Studio: allow 3–4 weeks of manufacture in place of standard preparation time

Customs inspections, carrier schedules, public holidays and weather may affect timing. Delivery timelines are estimates and are not guaranteed dates.

Payment confirmation: you will receive confirmation by email (and/or SMS if provided) immediately or within 24 hours of successful payment.

Tracking: once your order is dispatched you will receive a tracking number by WhatsApp and email.