الشحن والتوصيل

Vyka Diamonds

(operated by Vyka Trading FZE LLC, United Arab Emirates)

Contact: sales@vykadiamonds.com

This Policy forms part of our Terms & Conditions and is intended to clearly set out customers’ rights and responsibilities regarding delivery, returns, cancellations, and refunds.

A. Definitions

• VYKA / we / us / our: Vyka Trading FZE LLC (SPCFZ, Dubai, UAE, UAE)
  
• You / your: the customer who purchased the item
  
• Item: the diamond and/or jewellery supplied under your order
  
• Custom Order: any Item modified from original specification (including engraving, custom setting choices, or any resizing)
  
• Claim Limit: USD 15,000 (or AED equivalent at time of purchase) per order, unless stated otherwise on the invoice
  

B. Delivery

Shipping process: Orders are processed after successful payment authorisation and any required verification checks. You must provide accurate delivery details.

Delivery fees / free delivery: shown at checkout (any free delivery is subject to conditions shown at checkout).

Delivery timelines (estimates):

• UAE: up to 15 days from dispatch
  
• International / GCC: up to 3 weeks from dispatch (customs may impact timing)
  
  Payment confirmation: you will receive confirmation by email (and/or SMS if provided) immediately or within 24 hours of successful payment.
  

C. Returns & Refund Pathways

VYKA operates two pathways:

1) Change-of-Mind Returns (21 Days)

This is a change-of-mind return pathway (not a defects process). You must request a return within 21 days of delivery (or collection, if applicable).

Eligible Items (must meet ALL):

• within the Claim Limit;
  
• unworn, unused, resale-ready, with original packaging and certificates;
  
• not a Custom Order;
  
• paid in full (and collected within 21 days if collection applies); and
  
• certified stones meet quality requirements, including:
  
  
  no brown, green, or milky undertones;
  
  
  Round: Cut Excellent/Ideal, Polish Excellent, Symmetry Excellent;
  
  
  Fancy shapes: Polish/Symmetry Excellent–Very Good.
  
  
  

Change-of-mind exclusions (non-negotiable):

• items marked final sale;
  
• partially paid orders / payment plans / unpaid deposits;
  
• Custom Orders (including engraved or resized);
  
• eternity/full-set bands where resale readiness cannot be assured (where stated);
  
• treated natural diamonds (e.g., HPHT/irradiation) outside inspection coverage;
  
• rush/priority/special handling fees once initiated (non-refundable).
  

2) Defective / Wrong / Damaged / Tampered Items

If any of the following occurs, you must contact us promptly and provide clear photos and order details:

• the wrong product was sent by the merchant;
  
• the product is defective;
  
• the product was damaged in shipping;
  
• the product is tampered (including packaging tamper concerns).
  

These cases are handled under consumer protection/warranty processes and may qualify for repair, replacement, exchange, or refund, depending on inspection results and applicable law.

D. How to Request a Return or Report an Issue

Contact us via our published channels within the applicable timeframe, and include:

• order number,
  
• proof of purchase, and
  
• clear photos of the Item, packaging, and any damage/tamper indicators.
  

We may request additional information reasonably required to validate the claim.

E. Inspection, Return Shipping & Risk

For returns, VYKA may conduct a QC review (typically 7–10 business days after receiving required information and/or the returned Item).

Return shipping: unless required otherwise by law or confirmed by VYKA in writing, you are responsible for return shipping costs, including insurance and secure transport. The Item remains your responsibility until received and signed for by VYKA (or our nominated partner). Lost/damaged/seized return shipments may be declined.

F. Refund Method and Timing (Refund Policy)

Refunds will be made onto the original mode of payment where possible. Refund processing time varies by payment provider and issuing bank and will typically be completed within 10 to 45 days, depending on the issuing bank of the credit card.

Non-refundable amounts: shipping fees, duties, taxes, and non-refundable service fees are typically not refunded unless required by law or explicitly stated on your invoice.

G. Fair Use

Maximum one approved change-of-mind return per customer per calendar year, unless agreed otherwise in writing. Misuse, repeated returns, or suspected fraud may result in refusal.

H. Updates

We may update this Policy from time to time. Claims are assessed under the version applicable at the time of submission.