When a Saudi client orders a diamond ring from a Dubai-based supplier like VYKA, the journey from workshop to doorstep in Riyadh involves several steps. This guide explains exactly what happens, how long it takes, and what you can expect — including the customs process that most Saudi buyers worry about.
Step 1: Order Confirmation (Day 0)
Once you confirm stone selection, setting design, and payment, the order enters production. Before this point, the consultation and design phase typically takes 3-10 days depending on the complexity of the piece.
Step 2: Production at Dubai Workshop (Days 1-10)
The stone is delivered to the VYKA workshop in Dubai. The setting is produced using the CAD design you approved during consultation. A typical production timeline:
- Day 1-2: Metal casting and initial shaping
- Day 3-5: Stone setting (halo, pavé, or prong work)
- Day 6-7: Polishing and finishing
- Day 8-9: Quality control and final photography
- Day 10: Packaging with GIA/IGI certificate and VYKA documentation
Rush production for urgent orders (Melka, specific anniversary dates) can sometimes compress this to 6-7 days for simpler designs.
Step 3: Dispatch from Dubai (Day 10)
Once packaged, the ring is handed to the courier (DHL, SMSA Express, or Aramex depending on the shipment). At this point, you receive a tracking number via WhatsApp or email.
Every shipment is:
- Fully insured from workshop to your door
- Tracked with live updates
- Accompanied by a commercial invoice and certificate of origin
- Pre-cleared for Saudi customs where possible
Step 4: Transit to Saudi Arabia (Days 11-13)
The courier moves the shipment from Dubai to the Saudi border. For most Saudi destinations:
- Dubai → Riyadh: 1-2 business days in transit
- Dubai → Jeddah: 2-3 business days
- Dubai → Dammam: 1 business day
- Dubai → Medina / Mecca: 2-4 business days
Transit time depends on courier capacity, border conditions, and weekend / holiday schedules.
Step 5: Saudi Customs Clearance (Days 13-14)
This is the step most Saudi buyers worry about. Here is what actually happens:
When VYKA ships, we prepare a commercial invoice documenting the jewellery value and the original GIA/IGI certificate for the centre stone. The commercial invoice is sent to Saudi customs in advance where possible.
Because all taxes (15% VAT) and shipping costs are already accounted for in the price you paid at checkout, Saudi customs processes the shipment without charging additional fees to you. The commercial paperwork matches the declared value, and the VAT has been handled at the VYKA level.
In practice: you do not receive a separate customs bill. You do not need to visit a customs office. The ring arrives cleared.
Step 6: Last-Mile Delivery to Your Door (Day 14-15)
The courier delivers the cleared package to the address you provided. For high-value diamond shipments (above SAR 10,000), the courier requires:
- Signature on delivery
- ID verification matching the order
- Delivery to the specified address only — no alternative drop-off
You can specify a delivery window during ordering. Most couriers offer morning (9am-1pm) or afternoon (1pm-6pm) windows across Saudi Arabia. Same-day delivery within Riyadh is sometimes possible for urgent orders.
What to Do When the Ring Arrives
- Inspect the packaging — it should arrive in a sealed, undamaged box.
- Check the GIA or IGI certificate — the report number should match what you were shown during consultation.
- Verify the certificate online — enter the report number at gia.edu or igi.org to confirm the stone specifications match.
- Inspect the stone — compare against the high-resolution photos you were shown. Confirm the setting matches the CAD renders.
- Try on the ring — check the sizing. Most VYKA rings can be resized within the 21-day return window if needed.
What Happens If Something Is Wrong?
VYKA offers a 21-day return window from the day the ring arrives. If:
- The ring arrives damaged in transit — contact us immediately. Shipping insurance covers full value.
- The ring does not match the design you approved — we remake it at no additional cost.
- The stone does not match the certificate — extremely rare. If it happens, we replace with the correct stone.
- You simply change your mind — return within 21 days for a full refund on standard designs. Custom rings follow a slightly modified policy.
Total Timeline Summary
- Consultation + design: 3-10 days
- Production: 10 business days
- Shipping Dubai to Saudi: 1-4 business days
- Customs clearance: 0-1 business day
- Total from order confirmation to delivery: 10-15 business days
Tips for a Smooth Saudi Delivery
- Provide a reliable address with clear landmarks if possible (Saudi addresses can be ambiguous)
- Include your Saudi mobile number for courier coordination
- Be available for signature on the expected delivery day, or designate a trusted representative
- If ordering for a specific date (Melka, engagement, wedding), add 3-5 business days buffer
- For rings over SAR 50,000, ask about enhanced delivery options (signature-verified, preferred courier)
Ready to order? Browse our engagement ring collection, see our Saudi-specific engagement ring service, or learn about our SAR pricing.
